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Case Study: Boiler Service in Dorset


Last week, a homeowner in Poole contacted me for his annual boiler service. I asked if there were any problems he had experienced that I should be privy to. He mentioned that it was taking much longer than usual to get hot water and after running a test, some radiators were not warming up a room sufficiently.  I assured him that I would be at his property within the hour to conduct the service and attend to any faults. 

I got to the client’s home in 45 minutes despite some light traffic. I started by running the boiler to pinpoint any issues and the first thing that struck me was the noise being produced. It was not very loud and might have even gone unnoticed but it was an indicator of a common problem for boilers.



 I also opened up the boiler to check the fan air pressure and the gas pressure. The fan air pressure was quite low and this might have been the cause of the sub-optimal operation. I looked closely at the spark electrodes and realized they had oxidized thus cleaning them would not help much. The best option would be a replacement. When I looked at the heat exchanger, I noticed there was limescale buildup which is why the fan air pressure had dropped significantly. Boiler repairs in Dorset often entail sludge or limescale removal due to the hard water in the area. I connected the boiler to a power flush machine which helped clear the limescale from the primary heat exchanger. The limescale in the plate heat exchanger was cleared using a chemical cleaning solution. After 3 hours, the entire process was complete and we fired up the boiler for a test. Not only had the “kettling” subsided, but adequate heat was coming from all the radiators in the property.

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Gas pipe repair – Canford Cliffs (BH13)

Gas pipe repair – Canford Cliffs (BH13)

Last week, I was called about a property in Canford Cliffs (BH13) where the gas pipe was sticking to the wall.  For this type of job, I always call in one of my business partners who owns a building company to help out with the building and construction elements. 

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When we got there, we went to locate the issue; lifting up the slabs and pavers and digging to reveal the footings. We cut the fittings and used a breaker to get the duct up against the brickwork. Then, we excavated to a depth of 470mm to allow the duct to sit at a level of 450mm below the finished floor level. After this, we excavated along the house for the length of 2.5m. After this, it came to the end of the day, so we lay down temporary cover to protect the open area overnight. 


The next day we came to continue the job. We lay duct and interested the gas pipe. Then we covered the end of the duct with foam on either side. The excavations were then filled back in and compacted every 200mm. We lay the bed of sharp sand and relay pavers. We filled the hole with cement slabs and put sand in the pavers. Everything would have been complete by this point, but my partner had to return the next day with a single brick to fill in the final whole. 

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Gas Customer story – Gas Safety Check

I had a landlord inquiring about a gas safety check on March 18th. He was a new owner of a property in Poole, Sterte, BH15. The previous owners did not have a certificate of a gas safety check to hand and he was unsure about what to do. He wanted to ensure that his new tenants were safe in his home.

I told him that this was definitely the right thing to do. Landlords must have an annual gas safety check and it must be done by someone who has been gas safety registered. On the phone, we informed him of how much it would cost and was happy with the £60 quote we gave him. He was quite busy, so we booked it for 23rd March. 

When I got to the property we tested all the gas appliances to ensure that they were all operating safely and effectively. I gave him records of this process to reassure the future tenants. I filled him in on the necessity of getting this done annually and the risks that one faces if this is not done.